Privacy

Privacy Statement Dutch-Flemish Bible Society

1. About this privacy statement

The Netherlands-Flemish Bible Society (NBG) processes personal data and uses cookies. In this privacy statement, you can read for what purposes your personal data is processed and how you can exercise your privacy rights. The privacy statement provides the most relevant information per topic.

This privacy statement applies to all activities of the NBG, including the websites and apps.

The NBG handles your personal data with care and acts in accordance with the General Data Protection Regulation (GDPR).

By providing personal data to the NBG and/or using a website or app of the NBG, you agree to the provisions in this statement.

The NBG reserves the right to amend this statement at any time. The amended privacy statement will take effect from the moment it is published on www.bijbelgenootschap.nl/privacy . It is the responsibility of users to stay informed of any changes. We therefore recommend that you check regularly for updates.

You can request a paper version of this statement from the NBG Customer Contact Centre, telephone +31 (0)23-514 61 46 or e-mail: .

2. The NBG as responsible party

The NBG is the data controller within the meaning of the General Data Protection Regulation (GDPR). The NBG considers it of essential importance that the personal data of its relations, such as customers, members, donors, and website visitors, are treated and secured with the utmost care.

We also consider it important to be transparent about how we process your data. We would like to explain this in this statement. Above all, we adhere to the requirements of the GDPR. For example, you can always request or modify your personal data registered with us.

3. Data processing

The NBG collects and processes personal data for clear and predetermined purposes, including:

  • entering into and executing (membership, donor, and other) agreements;
  • maintaining membership and donor records;
  • offering services, sending a newsletter, promotional and marketing purposes;
  • surveying members, donors, customers, and users and conducting research;
  • registering your settings and preferences regarding the use of the websites;
  • publishing and selling Bibles and Bible-related materials;
  • the functioning of our websites and apps;
  • the potential recording of telephone conversations for training purposes;
  • entering into cooperation with third parties;
  • conducting our business operations;
  • complying with a legal obligation;
  • archiving purposes, whereby data are used solely in legal proceedings or for historical, statistical, or scientific purposes.

The NBG processes personal data via, among other channels, the Customer Contact Centre and the websites. This is done on the basis of consent, the performance of a contract, compliance with legal obligations, or due to a legitimate interest of the NBG, such as marketing. Outside of the aforementioned processing purposes, the NBG processes your personal data only with your prior consent.

4. Data collection

The NBG collects personal data via websites and apps. This happens, for example, when you sign up online for email newsletters, register online as a (regular) donor or member, participate in an online campaign, or create a user account for an NBG website or app. The NBG also collects personal data via (recruitment) cards, a registration form via a volunteer, a telephone call, and/or in other ways.

The NBG collects various categories of personal data and similar data:

  • name, address, place of residence;
  • bank account number(s) (IBAN);
  • telephone number(s);
  • date of birth;
  • gender;
  • email address(es);
  • donation and payment history;
  • subscriptions;
  • purchased products and provided services;
  • passwords;
  • interaction data (for example, about your use of an NBG website or app, or about a telephone conversation you had with us).

The NBG collects (personal) data directly from members, donors, and customers. In certain cases, the NBG also receives personal data via third parties, insofar as this is in accordance with the law.

5. Protection of your data

The NBG makes every effort to protect your personal data. The measures we have taken are listed below.

Organizational and technical measures
The NBG ensures appropriate organizational and technical security of the systems in which personal data are stored. We ensure that personal data are accessible only to persons authorized to do so by virtue of their position and that we use the personal data only for the purposes for which they were obtained and for purposes compatible therewith.
When you provide us with data online, this is always done via a secure connection. We always report (attempts at) misuse.

Agreements with service providers
On behalf of the NBG, business service providers may perform specific components of the service provision in execution of an agreement, acting as a processor or co-controller within the meaning of the GDPR. This specifically concerns the following categories of service providers:

  • Marketing (for example, a telemarketing agency or marketing consultancy);
  • ICT (for example, a website developer or mail sending company);
  • Logistics and shipping (for example, a postal delivery company).

The NBG makes agreements with such service providers to ensure the confidential and careful handling of personal data. These agreements are contractually recorded, for example in so-called 'processor agreements'.

Payment services
To process payments (in connection with purchases or donations), the NBG uses the services of Mollie, among others.

If you make a payment via one of our websites, personal data is shared with Mollie and one or more companies affiliated with Mollie for the purpose of processing the payment.

You can read more information about which data this concerns, and for what purpose, at https://www.mollie.com/nl/privacy

Data sharing with third parties
Apart from situations mentioned in this privacy statement, the NBG does not provide your personal data to third parties. Personal data is only provided to enforcement authorities or fraud prevention organizations when necessary to comply with a legal obligation.

Retention periods
The NBG has established retention periods for the storage of personal data. These are in accordance with the GDPR. The NBG strives not to retain personal data longer than is necessary to achieve the purposes for which the data were collected. For example, during the recruitment and selection of applicants, data are deleted within four weeks of rejection, unless otherwise mutually agreed.

Quality Labels
The NBG is a CBF-Recognized Charity (www.cbf.nl), has ANBI status (www.anbi.nl) and works only with parties that Postfilter (www.postfilter.nl) and the Do Not Call Register (www.bel-me-niet.nl) take into account. In accordance with the provisions of the CBF, the NBG registers complaints from members, donors, and other relations. These complaints are analyzed periodically; the results are used to improve service delivery.

6. View, correct or delete your data

You have the right to access, correct, or delete your data by the NBG. You can submit a request for this. Please clearly indicate that this concerns a request for access or correction pursuant to the GDPR.

You can also request that your data be deleted. Because the NBG must comply with its legal obligations, such as statutory retention periods, not every request can be granted without further ado.

For questions or to submit a request, you can contact us by email at  or by post via Nederlands-Vlaams Bijbelgenootschap, P.O. Box 620, 2003 RP HAARLEM.

If you have any wishes regarding the manner or frequency with which we contact you, please contact the Customer Contact Centre, telephone +31 (0)23-514 61 46 or email: You can also change some details via NBG websites.

You also have the right to file a complaint about the use of your data with the Dutch Data Protection Authority.

7. Email newsletters

The NBG offers various email newsletters to inform donors, members, volunteers, and other contacts about our organization or specific services and products offered by the NBG. Each email newsletter contains a link that allows you to unsubscribe from the respective newsletter. The NBG's email lists are not provided to third parties.

8. Data storage

It is possible that your personal data is stored and processed not only within the European Union, but also outside of it. When stored and/or processed outside the European Union, the NBG takes appropriate measures to ensure that this data is handled with sufficient care.

9. Usage data, cookies and the like

When you use a website or app, information about your usage may be tracked. Various techniques exist for this, including logging and the use of cookies.

A cookie is a small information file that is stored on your device when using a website or app, and that can be read again later.

The NBG uses logging, cookies, and similar techniques, particularly for the following purposes:

  • Collect usage data, and thereby gain insight into how our websites and apps are used;
  • Providing support to users;
  • Improve the user experience.

To collect usage data, the NBG uses, among other things, Google Analytics, a web analytics service from Google that uses cookies. More information about how Google Analytics collects and processes data can be found at https://business.safety.google/privacy/.

The NBG strives for restraint in sharing data with Google via Google Analytics. We do this, for example, by generally allowing Google to store IP addresses only in an incomplete form, and by not sharing data for other Google purposes.

Websites may contain third-party components, for example for playing a video or improving the site's speed. When loading these components, third parties may use techniques (for example via cookies) that allow you to be identified and tracked across multiple websites. This may affect your privacy. The NBG strives for restraint in the use of such website components.

More information about the use of cookies by or via NBG websites, and about what you can do in this regard to protect your privacy, can be found at https://www.bijbelgenootschap.nl/cookies

10. Third-party privacy policy

NBG websites, apps, and social media may contain links to other websites not belonging to the NBG. The NBG cannot accept responsibility for the manner in which these parties handle personal data. We therefore advise you to always familiarize yourself with the privacy policy of these parties or to contact them for further clarification regarding their policy on the use of personal data.

11. Questions

Do you have any questions or comments regarding our privacy statement? Please feel free to contact the Customer Contact Centre, telephone +31 (0)23-514 61 46 or e-mail: .

Privacy Statement Dutch-Flemish Bible Society
Version: July 13, 2023